Massy Associate Embodies Customer Service
Peter Jones lives our customer service motto of delighting everyone, every day, every time. Don’t believe us, here’s what some of you had to say…
My wife and I shopped for a few items at Massy Westmoorings and when we got to the cashier, the wrapper gave my wife a big smile and wished her Happy New Year. He then turned to me and said “Sir, a Happy New Year to you as well”. He packed the items beautifully, taking special care to place certain items in a separate bag for us to drop off to my wife’s Mum. He brought the items out to the car for us and while in the process of loading the bags into the back of our SUV, he noticed my wife moving towards the passenger door. He stopped what he was doing, came to the side of the car, opened the door for her and then closed it once she was in. When done loading, he again wished us both a Happy New Year.
His name is Peter and this young man gave us the single best customer experience we have ever had at Hilo/Massy in 30+ years of patronage.
Hi! I just had to send Hi-Lo (Massy Stores) a lil’ kudos about the lovely customer service I received at Westmall yesterday. I had the pleasure of having Peter bag my groceries and help me with them to my car. I have to say he was courteous, well-spoken and very helpful. Great work, exceptional service!!!
On Sunday my wife and I went to Hi-Lo (Massy Stores) Westmoorings and bought a lot of groceries, so we had a very full trolley. We went to the cashier and the gentleman that packs the groceries immediately greeted us saying hi and then trying to do so in Spanish as well. He saw my wife was very pregnant and then out of nowhere he got her a chair so she could sit down while I passed the groceries through the cashier. Once I had finished doing this and he was still packing he asked me of our shopping experience had been good.
He then asked if we wanted him to help us with the trolley into the car park and he proceeded to unload the groceries into the car. He was extra careful with the bread and the eggs, he suggested we put the eggs separately so they would not get smashed. He then said good bye both in English and then in his new Spanish, and thanked us for shopping at HILO (Massy Stores).
My wife also told me that the last time she had shopped there, he also got her a chair and he passed the groceries through the cashier and then packed them. These are the behaviors that build customer loyalty. He behaved like the person that owns the supermarket! His name is Peter.