Faqs

You’ve Got Questions, We’ve Got Answers

Do you have a direct Consumer Relations phone number/email?
For any customer questions, concerns or general feedback you are invited to contact the Customer Care Department at Head Office via:

• Our website – Under the ‘Contact Us’ tab, selecting Customer Care on the drop down box
• Send an email to [email protected]
• Call the Massy Card call-center at 609-2273.

What types of payment does Massy Stores accept?
Massy Stores accepts the following forms of payments:

• Cash
• Foreign Currency – US, Canadian & EC
• Debit Card
• Credit Cards (local and foreign)  – Visa & MasterCard only
• TT Cards
• Massy Vouchers
• FCB Bonus Points Certificates
• RBL (Republic Bank) Point Certificates
• RBC (Royal Bank)Dividend Vouchers

How can I purchase a Massy Stores voucher?
Massy Stores vouchers are available in the following denominations: $20, $50, $100.

To purchase Massy Stores vouchers we invite customers to our Head Office located at 39A Wrightson Road, Port of Spain or call:

• Lisa Young 627-4456 ex. 31512
• Dian Lopez 627-4456 ex. 31511

For your convenience, particularly with larger orders, we require a minimum of at least (1) one day’s notice in advance along with the specifics of denominations required.

All vouchers are valid for eleven (11) months from date of purchase and are redeemable at ALL Massy Stores island-wide.

Forms for acceptable payments for vouchers:

• Cash
• Manager’s/Certified Cheques
• Debit Card
• Credit Card

*All cheques must be made payable to Massy Stores

Kindly note that customer may also redeem for Massy Vouchers using their Smart Shopper points.

Please see our Loyalty Card page for further details regarding Loyalty Card points and Massy Stores Voucher redemption.

How can I change my address for the Massy Card?
In order to make ANY changes to your Massy Card information you can visit any one of our Massy Stores branches and speak directly to one of our Massy Card Representatives.

How do I address a specific question or concern about a Massy Stores brand product? (Cuisine, Hi-Dee, IGA, Pricesaver, Gourmet)
Any concerns or queries regarding Massy Stores brand products you can contact our Purchasing Department at Head Office:

• Diane Toussaint (HiDee & Pricesaver)
• Douglas Clarke (I.G.A. & Cuisine)

Who should I contact when I experience problems with my Loyalty Card account online?
If you experience problems with your Massy Card account online you can contact the Customer Care Department via:

• Our website – Under the ‘Contact Us’ tab, selecting Smart Shopper on the drop down box
• Send an email to [email protected]
• Call the Massy Card call-center at 609-2273.

What is Massy Stores’ return policy? Do I need to return the item to the same Massy Store or can I return it to another Massy Store?

Refund/Exchange Policy
All merchandise purchased that is to be returned for exchange or refund must be returned within fourteen (14) days of purchase and MUST BE ACCOMPANIED BY A VALID RECEIPT.

Exceptions to the aforementioned are:

• Perishable Products (meat, produce, deli, bakery) which must be returned within seventy-two (72) hours of purchase; and
• Alcohol – there is no refund or exchange on Alcohol.

While we make every effort to ensure the quality of all items sold in our stores, if any of our products fall below the high standards you expect, then please return them in accordance with the above policy and we will happily refund or exchange the item.

Customers can refund and exchange an item at any one of our Massy Stores locations! You do not have to return or exchange the item at the branch you purchased it at.