About Us

Our Vision
The Premier Caribbean Basin Retailer – Continuously Extending Our Reach.

Our Mission
Creating Value, Transforming Life through:
• Commitment to the satisfaction and happiness of our Associates
• Continuously building the trust and loyalty of our customers
• Delivering a delightful, pleasurable and safe shopping experience to all
• Fostering a mutually beneficial and ethical relationship with our suppliers
• Caring about our communities and our environment

Our Company Values

• Honesty and Integrity
• Love and Care
• Growth & Continuous Improvement
• Responsibility
• Collaboration
• Respect

Our Service Motto

Delighting everyone, everyday, everytime

Our Service Credo

We will commit to:

• A warm welcome from friendly knowledgeable associates
• Respecting our customers and partners
• Maintaining the highest quality standards in our offerings
• Helping to build the communities we serve

Tag Line

Our Family Serving Your Family

Our Associate Promise

Our associates are proud to be part of our family. They feel a sense of ownership and are respected and treated fairly. Our associates are Ambassadors of Massy Stores. They practice and promote: Honesty and Integrity, Love and Care, Growth and Continuous Improvement, Responsibility, Collaboration, Respect.

Our Business Partner Promise

We will communicate honestly, openly and respectfully with our business partners.
We will honour our agreements. Our word is our bond.

We will commit to building sustainable relationships with our partners, with the aim of bringing the best value to our customers.

Milestones

AIM: To Build And Foster Relationships With Our Customers

• Greeting “Let’s make a GREAT impression”
• Treatment “Customer is priority #1”
• Thanking “Show Appreciation”